Returns & Refunds Policy
We handle returns personally. There's no online return form: just call or email us and we'll take care of it.
Phone: +1 337 794 1829 · Email: sales@superiorsolutionschems.com · Monday–Friday, 9 am–6 pm Central
Cancelling an order
Contact us before your order ships and we'll cancel it and refund you in full.
Returns
- Chemical products: for safety reasons, all sales of chemical products are final, opened or unopened. We'll replace or refund any chemical product that arrives damaged or leaking, or isn't what you ordered (see below).
- Hazardous materials: regulated products can't be shipped back without special packaging and labels. If one needs to come back to us, contact us first and we'll arrange it. Please don't ship it back yourself.
- Equipment: you can return unused equipment, such as pressure washers and parts, in its original packaging within 30 days of delivery. After that, warranty claims are handled under the manufacturer's warranty, and we'll help you arrange them.
To start a return, contact us with your order number. We'll confirm whether the item is eligible and tell you how to send it back.
For equipment returns, you pay the return shipping, and there's no restocking fee. If the return is due to our error, we pay for shipping.
Damaged or incorrect items
If something arrives damaged or leaking, or isn't what you ordered, contact us within 5 days of delivery with photos. We'll send a replacement or a full refund, including shipping, at no cost to you.
Refunds
Approved refunds go back to your original payment method within 5–10 business days after we receive and inspect the return. Your bank may take a few extra days to post it. We'll email you when the refund is issued.